PRIVACY POLICY

DFL Technologies Private Limited, a step-down subsidiary of a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI) named Dhanvarsha Finvest Limited, is a private limited company within the meanings of Companies Act, 2013 (hereinafter referred to as, “DFL Tech”, “We”, “Us”, and the derivative thereof “Our”).

For the purposes of this Privacy Policy, “You” or “Yourself” or “User” (hereinafter also denoted by the derivative thereof “Your”) shall mean the person who accesses/ visits/ logins/ downloads/ installs/ makes use of (shall collectively and severally be referred as “Use”) our websites and/or applications or similar digital platforms owned/ facilitated by us.

We at DFL Tech, value your trust and respect your right to privacy. This Privacy Policy provides you with details about the manner in which your Data is collected, stored and used by us. You are advised to read this Privacy Policy carefully. If you do not agree to the terms of this Privacy Policy, please do not further use or access DFL Tech’s Applications (as defined below).

Introduction

This Privacy Policy is applicable to websites and/ or applications and/ or similar digital platforms owned/ facilitated by us (mobile and/or hybrid, hereinafter referred to as “Applications”).

This Privacy Policy applies regardless of whether you use a computer, mobile phone, tablet, or television or any other media or computer resource to access our Services. It is important that you read the Privacy Policy carefully because whenever you use our applications, your Personal Data will be processed (if at all) in accordance with this policy.


Personal Data and Its Collection

Personal Data/ Data, means and includes, any data relating to identified or identifiable living person including but not limited to, your name, e-mail address, gender, date of birth, mobile number, passwords, photograph, mobile phone information including SMS and browsing history, data and login-in credentials of Third Party Platforms (defined below), financial information such as bank documents, salary slips, bank statements, PAN card, bank account no., data from Credit Information Companies, data required for Know Your Customer compliances, requirement and other relevant details that may have been voluntarily provided by the customer, whether to Unique Identification Authority of India (UIDAI), Credit Information Bureau of India Limited (CIBIL) or any other agency including any other Credit Information Companies (CIC).


Information Collected When You Use Our Website/Applications

We collect Data about you or your usage to provide better services to all of our Users. We may collect Personal Data in the following ways:

  • We may collect Data about the services that you use and how you use them.

  • We may collect your Data through publicly available sources.

  • When you communicate with us or use our Applications to communicate with other users, we collect Data about your communication and any Data you choose to provide.

  • If you choose to sign in with your social media account to access our Applications, or otherwise connect your social media account with our services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface.


Use of Personal Data

  • We use Data collected from cookies and other technologies, to improve your experience and the overall quality of our services.

  • Communicate with you regarding our services more particularly including, but not limited to, our promotional announcements, marketing campaigns and surveys, other services of our affiliates.

  • Improve our Applications and its content to provide better features and services.

  • Conducting market research and surveys with the aim of improving our products and services.

  • Preventing, detecting, investigating and prosecuting crimes (including but not limited to fraud and other financial crimes) in any jurisdiction, identity verification, government sanctions screening and due diligence checks.

  • Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.

  • Sharing with our customer support team and other relevant stakeholders to resolve your queries/concerns/feedback related to your rights or services provided to you.

  • Establishing identity and verifying the same.

  • Design and offer customized products and services offered by our third-party financial partners.

  • Analyse how the Applications are used, diagnose service or technical problems and maintain security.

  • Manage our relationship with you and inform you about other products or services we think you might find of some use.

  • Conduct data analysis in order to improve the services / products provided to the user.

  • Use the user information in order to comply with country laws and regulations.

  • Conduct KYC for our third-party lending partners based on the information shared by the user.

  • Use the user information in other ways permitted by law to enable you to take financial services from our lending partners.


Use Of Other Data

Cookies are small data files that a website stores on your computer. A "cookie" is a small text file that may be used, for example, to collect data about website activity. Some cookies and other technologies may serve to recall Personal Data previously indicated by a web user. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Applications. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Applications are accessed. Our use of cookies and other tracking technologies allows us to improve our Applications and your experience. We may also analyse information that does not contain Personal Data for trends and statistics.


Disclosure of Information

We understand the importance of your information and ensure that it is used for the intended purpose only. We access, store and use the information we collect from you in accordance with the applicable laws. We restrict access to your Personal Data to employees who we believe reasonably need to know that data in order to fulfil their jobs to provide, operate, develop, or improve our products or services as mentioned above.

DFL Tech does not share your Personal Data with other persons except a) to provide products or services you've requested, b) when we have your permission, c) or under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with us under confidentiality agreements. These companies may use your Personal Data to help us communicate with you about offers from us and our marketing partners.

  • We may disclose your Personal Data to agents or our contractors and/or our group companies/affiliates to enable processing of transactions or communications with you on need basis. However, it shall be on the basis that the agents are required to keep the information confidential and will not use the information for any other purpose other than to carry out the services they are performing for us and/or our group companies/affiliates.

  • We will not voluntarily disclose your Data with us but in exceptional circumstances we may do so if we are required by a Court Order, by Government Authorities, by Law Enforcement Authorities or by other legal processes or where it becomes necessary to do so to protect the rights or our property and/or our group companies/affiliates etc.

  • We may share your Personal Data with our group and/or its affiliate companies for providing details on latest offers from our other entities.

  • We believe it is necessary to share Data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

  • We may disclose Personal Data in case we sell/ transfer our business or portfolio to third-party.

In order to learn more about such other persons, as mentioned above, with whom your personal data is shared, you may send us a letter via registered post at 2nd Floor, Bldg. No. 4, DJ House, Old Nagardas Road, Andheri (East), Mumbai 400069.


Consent To International Transfer Of Data

When you use or participate in any of our services and/or provide us your details, your Data may be transferred outside India for processing consistent with this Privacy Policy. Please note that the data protection laws of countries to which your Data may be transferred will be at least same level as that of India.


Link To Third-Party

Our services may link to third-party applications and services that are outside our control. Further, DFL Tech, its holding company, its affiliates, and their directors and employees (“Dhanvarsha Group”) accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or exemplary loss, damage or expenses) from your use of any application or any site or inability to use by any party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, omission, interruption, imperfection, fault, mistake or inaccuracy with any online application, its contents (material, information, data, money market movements, news items, etc.) or associated services, or due to unavailability of any application or any part thereof or any Contents or associated services even if Dhanvarsha Group are advised of the possibility of such damages, losses or expenses.


Age

To use the Applications, you agree that you must be of minimum age (described in this paragraph below) or older. The minimum age for these purposes shall be 18, however if local laws require that you must be older in order for us to lawfully provide the services in the Applications to you then that older age shall apply as the applicable minimum age.


Security And Confidentiality

DFL Tech makes sure at all times to implement reasonable security practices and procedures (such as managerial, operational, physical and technical) for the purpose of protection and safeguarding of your Personal Data as the same is of vital importance to us. Our Applications has stringent security measures in place to protect the loss, misuse and alteration of information under control. We endeavour to safeguard and ensure the security of the information provided by you. At DFL Tech, we are strongly committed to protecting the personal and financial information that you submit to us. We shall ensure to safeguard the security and confidentiality of any data you share with us. Any of your Personal Data obtained by us shall not be used or shared other than for the purposes to which you consent. However, despite our utmost efforts to protect your Personal Data, we cannot warrant the security of any data you transmit to us through our online Applications. By accepting this Privacy Policy, you accept that such transmission of your Personal Data is done at your own risk. Lastly, you are requested to help us protect your data privacy by maintaining the secrecy of the username and password you use for any of our services.


Data Retention

We shall retain your Personal Information for as long as your registration with us is valid. We may also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Subject to this section, we shall try to delete your Personal Information upon receiving a reasonable written request for the same via registered post. However, please note that there might be latency in deleting Personal Information from our servers and backed-up versions might still exist even after such deletion.


Your Consent

By using the Applications and by providing your information, you consent to the collection, sharing, disclosure and usage of the information that you disclose on the Applications in accordance with this Privacy Policy.

We are seeking your permissions to access below mentioned Data to check the creditworthiness of the loan application, evaluate the credit risk, prevent fraudulent loan application and manage credit disbursal in a short span of time. We request you to please read the permissions carefully wherein we have explained how and why the Data is collected by us.

Contacts: By accepting this permission, you are allowing us to access your contact information from your address book and have it uploaded on our server. This is to help you manage reference selection during loan application process and for us to be definite about your usage of this phone. This permission is critical for us to detect any fraudulent loan applications and manage credit risk better. The Data transferred to the server is accomplished through secure APIs.

Location: By accepting this permission, you are allowing us to track your current location. This helps us to check for availability of our services in your location to approve your loan application.

Camera: By accepting this permission to access camera, you are able to take a selfie, scan/capture image(s) and share/upload the requested KYC documents and help us to establish the authenticity of your loan application.

If we decide to change our Privacy Policy, we will post those changes on this page so to make you aware of the information we collect, how we use it, and under what circumstances we share and disclose it.


Disclaimer

DFL Tech shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. We do not store any Credit\ Debit card details. Any other personal and sensitive Personal Data shared by you which is not asked by us during registration, either mandatorily or optionally; accounts to wilful and intentional furnishing; and we will not be liable for breach of such information.


Intellectual Property Rights

Please note that DFL Tech retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this web site (including all texts, graphics and logos).


Changes To This Privacy Policy

DFL Tech reserves the right to change or update this Privacy Policy or any other of our policies/practices at any time. The same shall be notified to you by posting such changes or updated Private Policy on the Application. Any changes or updates will be effective immediately upon posting to our Application. You shall be liable to keep yourself updated with the Privacy Policy as posted on our Applications from time to time.


No Contractual Obligation

Please note that this Privacy Policy does not create any contractual or other legal rights in or on behalf of any party, nor is it intended to do so.


Contact Us

If you wish to communicate with us or have any questions, concerns or grievances regarding this Privacy Policy, you can email us the same on our email-address: enquiry@dhanvarsha.co


Accessing and Modifying Personal Information

In case you need to access, review, and/or make changes to the Personal Information, you shall have to login to your User Account and change the requisite details. You shall keep your Personal Information updated to help us serve you better.


Indemnification

You agree to indemnify us, our holding company, affiliates, officers, agents, co-branders or other partners, and employees and hold us harmless from and against any claims and demand, including reasonable attorney’s fees, made by any third party arising out of or relating to: (i) Personal Data and contents that you submit or share through the Applications; (ii) your violation of this Privacy Policy; (iii) or your violation of rights of another Users.


Limitations of liability

You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, information, details or other intangible losses (even if we have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the services; (ii) unauthorized access to or alteration of your Personal Data.


Force Majeure

You expressly understand and agree that we, including our directors, officers, employees, representatives or the service provider, shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, Data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from; (a) use or the inability to avail the services (b) inability to use the Applications (c) failure or delay in providing the services or access to the Applications (d) any performance or non-performance by us (e) any damages to or viruses that may infect your electronic devices or other property as the result of your access to the Applications or your downloading of any content from the Applications and (f) server failure or otherwise or in any way relating to the services.


Governing Laws and Duties

This Privacy Policy shall be construed and governed by the laws of India and courts of law at Mumbai shall have exclusive jurisdiction over such disputes without regard to principles of conflict of laws.